Privacy Policy

Effective Date: 03 May 2026

Dimix Studios Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including live streaming content production, software development, gaming entertainment events, and IT consulting.

For any privacy-related questions, you can contact us at:

Email: info@dimixstudios.com

Company Name: Dimix Studios Ltd

Registered Address: Lytchett House, Freeland Park, Unit 13, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA, United Kingdom

1. Information We Collect

We may collect and process the following types of information:

a) Personal Information You Provide to Us:

Name, email address, phone number, and postal address.

Payment and billing information (processed securely via third-party payment gateways).

Username and profile information if you create an account on our website.

Any information you provide when contacting us via forms, email, or live chat.

b) Information Automatically Collected (via Cookies & Similar Technologies):

IP address, browser type, operating system, and device information.

Pages you visit on our website, time and date of visit, and referring website addresses.

Interaction data with our live streaming content, software demos, or gaming events.

c) Information from Third Parties:

If you interact with us via social media platforms (e.g., Twitch, YouTube, Discord), we may receive information according to that platform's privacy policy.

2. How We Use Your Information

We use your information for the following purposes:

Purpose

Legal Basis (GDPR)

To provide and manage our video production, streaming, and software development services

Contract performance

To process payments and send invoices

Contract performance

To respond to your inquiries, support requests, or technical consultation

Legitimate interest

To send you updates, newsletters, or marketing communications (only with your consent)

Consent

To improve our website, software tools, and user experience

Legitimate interest

To comply with legal obligations (e.g., tax, anti-money laundering, HMRC requirements)

Legal obligation

To ensure security and prevent fraud

Legitimate interest

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. We use:

Essential Cookies: Necessary for website functionality.

Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).

Marketing Cookies: For personalised ads and promotions (only with your consent).

You can manage your cookie preferences through your browser settings or our cookie consent banner.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Hosting providers, payment processors, email marketing platforms, and analytics tools (e.g., IONOS, Stripe, PayPal, Google Analytics).

Professional Advisors: Accountants, lawyers, and HMRC when required by law.

Legal Authorities: If required by UK law, court order, or government regulation (e.g., Companies House, HMRC for AML checks).

All third-party providers are contractually obligated to protect your data and comply with UK data protection laws.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account and transaction data: Up to 7 years to comply with UK tax and accounting laws.

Marketing data: Until you unsubscribe.

Technical logs and analytics: Up to 26 months (or as per our analytics provider's policy).

After the retention period, your data will be securely deleted or anonymised.

6. Your Rights (Under UK GDPR)

As a user located in the UK or Europe, you have the following rights:

Right

Description

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Correct inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten")

Request deletion of your data where no legal obligation requires us to keep it.

Right to Restrict Processing

Limit how we use your data in certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

Withdraw any previously given consent at any time.

To exercise any of these rights, please contact us at: info@dimixstudios.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at: https://ico.org.uk

7. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in some regions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

8. International Data Transfers

We may transfer your data to countries outside the UK, such as the US (for cloud hosting or analytics tools). When we do so, we ensure adequate safeguards are in place, such as:

UK-approved Standard Contractual Clauses (SCCs).

Ensuring the recipient is certified under the UK-US Data Bridge or similar frameworks.

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or alteration. However, no internet transmission is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". For significant changes, we will notify you via email or a prominent notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Dimix Studios Ltd

Email: info@dimixstudios.com

Address: Lytchett House, Freeland Park, Unit 13, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA, United Kingdom